Get to know your Customers’ profile across channels and improve Customer Experience (CX)
Customer Journey Across Channels
A CJ Dashboard with type of segment and lastest events by channel is provided as well as CSAT (Customer Satisfaction Score) and also a Sales Funnel.
Quickly achieve Customer 360 View (C360)
Single Source of Truth, a Single Customer View is frequently also called as '360 degree view' or 'unified customer view'. This allows gathering data across all data sources and channels, and merging it into a single record (identity resolution).
Easily integrate data from several channels
It's quick and easy to gather and integrate all your data in just 3 steps through file or API.
Oi360 is a SAAS Product that you can easily subscribe. Simple as that, no complex and expensive setup projects.
Segments
- RFM Segments Analysis
- Customer Segmentation for Campaigns Customer Satisfaction Score (CSAT).
Data Quality Processes (Cleansing and Matching)
Omnichannel Insights 360 automatically cleans and matches your data through data quality processes.
Omni Insights Dashboards
Access your Omnichannel Analytics gathering clean and consolidated data from all channels:
- Customer Insights;
- Event Insights;
- Sales and Products Insights;
- Customer Satisfaction Score (CSAT).
Your Omnichannel Insights anywhere
Responsive for PC, Tablet or Smartphone, you can analyse your insights anytime, anywhere.
Get to know more
User Friendly and Quick Setup
Ideal for E-commerce, Business and Marketing Users.
Easy Data Integration
Just start by integrating your data through file or API.
User Management
Add, and manage your users, change their permissions.