Get to know your Customers’ profile across channels and improve Customer Experience (CX)
Generate the next best product on the right channel at the right time
- With our Machine Learning capabilities, you can recommend the best products for your customers, on the right channel and at the right time;
- Omnichannel Insights 360 helps you to predict what is your Customer Churn probability so that you can act before a customer decides to leave;
- Our Customer 360 View is also enriched with this insights to help you to improve your customer experience and to grow your revenue.
Customer Journey Across Channels
A CJ Dashboard with type of segment and lastest events by channel is provided as well as CSAT (Customer Satisfaction Score) and also a Sales Funnel.
Quickly achieve Customer 360 View (C360)
Single Source of Truth, a Single Customer View is frequently also called as '360 degree view' or 'unified customer view'. This allows gathering data across all data sources and channels, and merging it into a single record (identity resolution).
Easily integrate data from several channels
It's quick and easy to gather and integrate all your data in just 3 steps through file or API.
Oi360 is a SAAS Product that you can easily subscribe. Simple as that, no complex and expensive setup projects.
Segments
- RFM Segments Analysis
- Customer Segmentation for Campaigns Customer Satisfaction Score (CSAT).
Data Quality Processes (Cleansing and Matching)
Omnichannel Insights 360 automatically cleans and matches your data through data quality processes.
Omni Insights Dashboards
Access your Omnichannel Analytics gathering clean and consolidated data from all channels:
- Customer Insights;
- Event Insights;
- Sales and Products Insights;
- Customer Satisfaction Score (CSAT).
Your Omnichannel Insights anywhere
Responsive for PC, Tablet or Smartphone, you can analyse your insights anytime, anywhere.
Get to know more
User Friendly and Quick Setup
Ideal for E-commerce, Business and Marketing Users.
Easy Data Integration
Just start by integrating your data through file or API.
User Management
Add, and manage your users, change their permissions.
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Being recognized by the Great Place to Work Institute in IT, wellbeing, leadership and development proves our commitment to creating a great work environment, which translates into exceptional products and services that consistently exceed our clients' expectations.
